Data Deletion
As a user of Technocraft Solutions' services — including our CRM, WhatsApp Business API integration, and software products — you have the right to request deletion of your personal data. This page explains exactly how to do so and what to expect. For full details on how we handle personal data, see our Privacy Policy.
How to Request Deletion
- Email us at care@technocraftsolutions.com with the subject line: Data Deletion Request.
- Include the following details in your email: registered name, registered email, and (if applicable) WhatsApp number used on our platform.
- We will verify your identity and confirm the request by email.
Processing Time
After verification, we will delete your data from active systems within 7 business days. Some data may remain in backups or logs for a limited time due to operational or legal retention requirements; such copies will be securely deleted according to our retention policies.
Exceptions
Certain data may be retained even after a deletion request, where required by Indian law or for legitimate business purposes. Specifically:
- Billing records, invoices, and tax-related data may be retained as required under Indian tax and accounting regulations.
- Data necessary to resolve active disputes or legal claims may be retained until the matter is settled.
- Security and fraud-prevention logs may be retained for a limited period to protect our services and users.
- Aggregated, anonymized analytics data (which cannot identify you) may be retained indefinitely.
Where retention is required, we retain only the minimum data necessary and delete or anonymize it as soon as the legal or business reason no longer applies.
Questions
For questions about this process, contact care@technocraftsolutions.com, or visit our contact page. For general data-handling details, see our Privacy Policy.
Have questions or need help with a deletion request? Contact us — or return to the homepage.
