Privacy Policy

Technocraft Solutions ("we", "our", "us") operates the website www.technocraftsolutions.com and provides web development, mobile app development, CRM software, inventory and accounting software, WhatsApp Business API integration, hosting, cybersecurity, and digital marketing services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. For rules governing the use of our services, see our Terms of Service.

1. Information We Collect

We may collect:

• Contact details: name, email address, phone number, company name.
• WhatsApp number and conversation metadata when you connect via our WhatsApp Business API.
• Usage data: pages visited, features used, timestamps and analytics data.
• Device and browser information and cookies.

2. How We Use Your Information

We use information to:

• Provide, operate and maintain our services (including CRM and WhatsApp messaging).
• Respond to enquiries and provide customer support.
• Send service-related notices and marketing communications (only if you opt-in).
• Improve and personalize our product and to analyse product usage.

3. Data Sharing

We do not sell your personal data. We may share data with:

• Authorized third-party service providers (hosting, analytics, messaging providers such as Meta/WhatsApp) who process data on our behalf.
• When required by law, to respond to legal process, or to protect rights and safety.

4. Cookies & Tracking

We use cookies and similar technologies to improve site experience and collect analytics. You can manage cookie preferences in your browser.

5. Security

We implement reasonable security measures such as encryption and access controls to protect data. However, no system is completely secure — if you suspect a data breach, contact us immediately.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

You may request access, correction, or deletion of your personal data. To make such requests, email care@technocraftsolutions.com, or follow the process on our Data Deletion page. We will respond within a reasonable time.